Amazon Smart Plug Provisioning Failure 384003

Troubleshooting Amazon Smart Plug Connection Issues

Understanding Error 3501 and Provisioning Failure 3124003

If you're experiencing difficulties connecting your Amazon Smart Plug and encountering Error 3501 or Provisioning Failure 3124003, it's important to follow these troubleshooting steps to resolve the issue:

• Reset your Amazon Smart Plug: Press and hold the button on the side of the device for 12 seconds.
• Ensure Wi-Fi connectivity: Verify that both your Amazon Smart Plug and Alexa device are connected to the same Wi-Fi network.
• Check for Wi-Fi signal strength: Make sure your Wi-Fi signal is strong enough to reach the Smart Plug.
• Try a different Wi-Fi network: If possible, try connecting the Smart Plug to a different Wi-Fi network to eliminate any network-related issues.
• Contact Amazon Support: If the issue persists, contact Amazon Support for further assistance.